MARTIN CLOTHES customer service

HOW TO MODIFY YOUR ORDER:
When you are ready to check out, review your order and use the REMOVE button if needed. Then UPDATE CART before placing your order.

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.

The merchandise sold on our site is intended for personal use only, and not for resale or copies of our clothing. We reserve the right to cancel orders that appear to be for resale and design purposes.

ITEM AVAILABILITY:
If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. We are a small boutique clothing company—all items are of limited availability. Some items we are not able to reorder, others cannot be remade in the same fabric and it could take 6-8 weeks to obtain the item ordered.

SIZE CHART:
Reference to the size chart helps determine your size when ordering from MARTIN CLOTHES. Because sizing and cut will vary between styles, please use this as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by e-mail.

SALES TAX:
Sales tax is charged only to states where MARTIN CLOTHES has a physical presence. Currently this is only in Massachusetts.

TRACKING YOUR ORDER:
You will receive an order confirmation e-mail once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include a tracking number for your package so that you may track the progress of your shipment.

SHIPMENT GUIDELINES:
WE SHIP ONLY WITHIN THE UNITED STATES
Orders placed Monday-Friday before 1pm EST will begin processing that day, excluding holidays, and will ship within 2 days pending availability and credit verification. All orders placed after 1pm after 1pm EST will begin processing the next business day, and ship within 48hrs. Orders placed on Friday after 1pm EST will begin processing on the following Monday. MARTIN CLOTHES will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. We use UPS for delivery and therefore are unable to deliver to APO/FPO addresses as well as P.O. Boxes. We do not offer Saturday delivery.
**DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

REFUSED SHIPMENTS:
If you decide to refuse any shipments from MARTIN CLOTHES, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both original and return shipments), and the cost of returning the package to MARTIN CLOTHES. This amount will be subtracted from your merchandise refund.

CUSTOMER SERVICE E-MAIL: customerservice@martinclothes.com